JBTech's Help Desk handles routine maintenance and monitoring functions, including:
- Monitoring and escalating alerts 24/7
- Reviewing backups
- Defragmenting the hard disk
- Deleting temporary files
- Preventing viruses
- Reducing spam
JBTech offers packages that include 24/7 remediation on both the desktop and server. Platinum and Platinum Plus customers can also select optional services that include network device management for routers, firewalls and switches.
With all interaction occurring between MSP engineers and our Seismic Global NOC staff, this delivery method allows you to focus your valuable and costly engineering time on high-end projects and on-site work. All services will be delivered under your brand, allowing you total control over policies, procedures, computer access and day-to-day NOC operations.
